Shipping policy

Processing Time
Orders ship within 2-4 business days from San Luis Obispo, California.

Domestic Shipping
Standard shipping is $4.99 and typically arrives in 3–8 business days.
Free shipping on orders over $200.

International Shipping
International shipping is available for a flat rate shown at checkout.
Transit times vary by destination.

Duties & Taxes
International customers are responsible for all import duties, VAT, or customs fees required by their country. Solterra is not responsible for customs delays.

Lost or Stolen Packages
Once a package is marked delivered by the carrier, Solterra is not liable for lost or stolen items. Please contact the carrier directly if this occurs.